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Help Desk Technicians

Provalus is looking for competent¬ Help Desk Technicians¬ to provide fast and useful technical assistance for our end clients. You will answer queries on basic technical issues and offer advice to solve them.


An excellent Help Desk Technician must have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The ideal candidate is reliable, customer-oriented, resourceful, and self-motivated.




What's In It For You:




  • Opportunity to live in one of the "top 100 small towns in the US" ¬ voted 5 years in a row!


  • Opportunity to help scale a new disruptive "on-shoring" movement company


  • Opportunity to enjoy a 5-minute commute (even ride your bike)


  • Opportunity to live 1 hour from the beach and 15 minutes from some of the best hunting and kayaking locations in the south¬ 





  • 2+ years of technical support experience


  • Proficient in latest Windows OS from Windows 7 to Windows 10, Server 2003 to Server 2016


  • Experience in using remote connection applications such as VPN, RDP, Citrix





  • General understanding how Windows Active Directory works


  • General understanding of ticketing systems (ServiceNow)


  • Knowledge of Anti-virus applications





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